Senior Customer Service Representative

Overview:

Al Nuaimi Transport is hiring for its operations team in Sharjah. Full-time and part-time shifts available.

Your responsibilities:

• Look up orders, accounts and shipping status in the CRM and order system
• Call customers back on open issues within the promised timeframe
• Notice repeat problems and report them to your team lead
• Follow scripts and required disclosures on recorded lines
• Complete required training and quality coaching sessions
• Escalate complaints that need a supervisor or another department
• Meet targets for handle time, quality score and customer satisfaction

About you:

• 5+ years of customer service, retail, hospitality or call centre experience
• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Why work with us:

• Medical insurance
• 30 days annual leave
• Tax-free salary
• Accommodation provided

About Al Nuaimi Transport:

Our dispatcher is also the owner's son. Drivers are home most nights and every weekend. Family owned and operated since 1997. Trucks have APUs, inverters and fridges.

We may close this posting early once we have enough applications.

We review applications as they come in.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Al Nuaimi Transport.