Senior Customer Service Representative

About the company

Our engineering group is split into roughly 60 product teams, each owning its services end to end, with on-call shared across time zones. Public sector agencies, utilities and large health systems licence our asset management platform under multi-year contracts.

The position

The role is new and comes from growth in our client base. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This role is fully remote within Chile. Most communication happens in Slack, with short video calls when needed.

What you'll be doing

• Document every interaction in Zendesk or Salesforce Service Cloud.
• Notice repeat problems and report them to your team lead.
• Look up orders, accounts and shipping status in the CRM and order system.
• Answer inbound calls, live chats and emails from a queue.
• Update customer records accurately.
• Complete required training and quality coaching sessions.
• Explain bills and payment options and take payments over the phone.

You'll need

• 5+ years of customer service, retail, hospitality or call centre experience.
• Reliable attendance. Schedule adherence is tracked.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

What you get

• Private health insurance.
• 13th-month bonus.
• Payment in USD.
• Annual bonus.
• Meal vouchers.
• Home office equipment.

Due to the number of applications, only shortlisted candidates will be contacted.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at AF Technologies SpA.