Senior Customer Service Representative

ABOUT ADVIES KOK

We advise hospitals and physician groups on revenue cycle, staffing models and payer contracts. Clients bring us in for process redesign, cost reduction and post-merger integration.

We are adding a Senior Customer Service Representative to our operations team. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. We are headquartered in Utrecht and have been hiring remotely since 2020. This is a full-time remote role. We use an employer of record in Canada, so you get a proper employment contract, not a freelance agreement. Core hours are 10:00 to 15:00 CET. Equipment is provided, including a laptop.

WHAT YOU'LL DO

• Escalate complaints that need a supervisor or another department
• Complete required training and quality coaching sessions
• Call customers back on open issues within the promised timeframe
• Follow scripts and required disclosures on recorded lines
• Process returns, exchanges, refunds and address changes
• Update customer records accurately

YOU'LL NEED

• High school diploma or GED
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Basic computer skills (Windows, Outlook, web browsers)
• Able to sit at a workstation and wear a headset for a full shift
• Clear speaking voice and good listening skills
• Reliable attendance. Schedule adherence is tracked

Schedule: Four 10-hour shifts, rotating weekend day

WHAT WE OFFER

• Public holidays observed per your country
• 20 days paid time off
• Annual learning budget

Applicants must be legally entitled to work in Canada.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Advies Kok B.V..