Senior Customer Service Advisor

Commercial lines, personal lines and specialty programs are run as separate business units. Our claims organisation handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail.

About the role:

Wrenhill Mutual is hiring a Senior Customer Service Advisor to work remotely from India. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. You can work from home anywhere in India. We have no office requirement. You will need a reliable internet connection and a quiet place to work.

What you'll be doing:

• Complete required training and quality coaching sessions
• Explain bills and payment options and take payments over the phone
• Notice repeat problems and report them to your team lead
• Follow scripts and required disclosures on recorded lines
• Document every interaction in Zendesk or Salesforce Service Cloud
• Answer inbound calls, live chats and emails from a queue

Qualifications:

• 7+ years of customer service, retail, hospitality or call centre experience
• High school diploma or GED
• Must pass a background check
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Reliable attendance. Schedule adherence is tracked
• Clear speaking voice and good listening skills
• Typing speed of at least 35 WPM

Nice to have:

• Bilingual English and Spanish (pay differential)
• Knowledge of e-commerce order systems such as Shopify

Schedule: Four 10-hour shifts, rotating weekend day

Pay: ₹5,00,000 - ₹6,50,000 per annum

Benefits:

• Health insurance for you and your family
• Provident fund
• Paid leave

We will only contact shortlisted applicants.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wrenhill Mutual Pvt Ltd.