Senior Customer Service Advisor

About us

We employ 56,100 people across underwriting, claims, actuarial, IT and customer service. Commercial lines, personal lines and specialty programs are run as separate business units. Hail season means long days for field adjusters.

Job summary

Wrenfield Mutual is hiring for its Customer Care team in Karachi. Full-time and part-time shifts available. Employment is through our payroll partner in Pakistan. Salary is paid monthly in Pakistani rupees. Our standups are at 9:00 AM Pacific.

Key responsibilities

• Transfer calls to the right department with a warm handoff.
• Complete required training and quality coaching sessions.
• Meet targets for handle time, quality score and customer satisfaction.
• Notice repeat problems and report them to your team lead.
• Document every interaction in Zendesk or Salesforce Service Cloud.

You'll need

• 5+ years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.
• Must pass a background check.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Why work with us

Rate: PKR 170,000 to PKR 195,000 per month

• Flexible hours.
• Monthly internet allowance.
• Paid sick days.
• Annual team retreat.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wrenfield Mutual.