Senior Customer Service Advisor

Headquartered in Bhubaneswar, the company runs operations centres in Odisha and two other locations. We process billions of card transactions a year for merchants, banks and software platforms.

Job summary:

Trestlecrest is looking for a Senior Customer Service Advisor to join a small, steady team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. You will be employed through our employer-of-record partner in Morocco, with a local contract and salary paid in local currency. You will need a reliable internet connection and a quiet place to work.

Essential duties and responsibilities:

• Process returns, exchanges, refunds and address changes
• Notice repeat problems and report them to your team lead
• Complete required training and quality coaching sessions
• Look up orders, accounts and shipping status in the CRM and order system
• Meet targets for handle time, quality score and customer satisfaction
• Answer inbound calls, live chats and emails from a queue

Who you are:

• 5+ years of customer service, retail, hospitality or call centre experience
• Comfortable using multiple screens and systems at the same time
• Basic computer skills (Windows, Outlook, web browsers)
• Reliable attendance. Schedule adherence is tracked
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Typing speed of at least 35 WPM

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Perks and benefits:

• Monthly internet allowance
• Co-working space stipend
• 24 days paid time off
• Health insurance through our employer-of-record partner
• Performance bonus
• Annual salary review
• Paid parental leave

Tell us your notice period and what salary you are looking for.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Trestlecrest.