Senior Customer Service Advisor

About us:

The product is a mobile app plus a React web dashboard, with a Python and PostgreSQL backend on AWS. Laptops are MacBook Pros, and you pick your own editor.

Tinsmith Labs is looking for a Senior Customer Service Advisor to join a small, steady team. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote position. Most of the team is in Dhaka, but nobody is required to come in. You need a reliable internet connection and somewhere quiet to work.

Essential duties and responsibilities:

Document every interaction in Zendesk or Salesforce Service Cloud. Follow scripts and required disclosures on recorded lines. Complete required training and quality coaching sessions. Process returns, exchanges, refunds and address changes. Look up orders, accounts and shipping status in the CRM and order system. Notice repeat problems and report them to your team lead. Call customers back on open issues within the promised timeframe.

About you:

5-7 years of customer service, retail, hospitality or call centre experience. Clear speaking voice and good listening skills. Must pass a background check.

Preferred qualifications:

Knowledge of e-commerce order systems such as Shopify. Bilingual English and Spanish (pay differential). Experience handling escalations.

Schedule: Four 10-hour shifts, rotating weekend day

Benefits:

Pay: BDT 17,500 - BDT 22,000 per month

Medical insurance. Provident fund. Paid leave.

We may close the role early, so do not wait too long to apply.

Please mention your notice period and expected salary.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tinsmith Labs.