Senior Customer Service Advisor

About TGR Cyber:

We do penetration testing, red team engagements and web application assessments for banks, hospitals and SaaS companies. Identity and access management projects, mostly Okta and Entra ID rollouts, have been part of the business since 1990.

About the role:

We are backfilling a position after an internal move. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote position. Most of the team is in Kathmandu, but nobody is required to come in. Good written English matters here, since most updates are written.

What you'll do:

• Escalate complaints that need a supervisor or another department.
• Look up orders, accounts and shipping status in the CRM and order system.
• Meet targets for handle time, quality score and customer satisfaction.
• Call customers back on open issues within the promised timeframe.

What we're looking for:

• Comfortable using multiple screens and systems at the same time.
• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM.
• Must pass a background check.
• Reliable attendance. Schedule adherence is tracked.

Pluses:

• Bilingual English and Spanish (pay differential)

Benefits:

Salary: NPR 31,000 - NPR 42,000 pcm

• Flexible schedule.

Duration: 9 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at TGR Cyber.