Senior Customer Service Advisor

We work with restaurants, contractors and medical practices in Mombasa. We are adding headcount to this team, so this is a new seat. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. You can work from home anywhere in Kenya. We have no office requirement. We use Slack, Notion and Google Meet. Cameras on for team calls.

• Explain bills and payment options and take payments over the phone
• Meet targets for handle time, quality score and customer satisfaction
• Document every interaction in Zendesk or Salesforce Service Cloud
• Look up orders, accounts and shipping status in the CRM and order system
• Answer inbound calls, live chats and emails from a queue

Required qualifications

• 5+ years of customer service, retail, hospitality or call centre experience
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Clear speaking voice and good listening skills
• High school diploma or GED

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM.

We offer pension contribution, 13th month salary and annual leave.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at TE Design Co..