Senior Customer Service Advisor

Our team is growing and we are hiring a Senior Customer Service Advisor. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Fully remote. You can work from anywhere in Pakistan. Communication happens mostly in Slack and short video calls.

What you'll do

• Look up orders, accounts and shipping status in the CRM and order system
• Call customers back on open issues within the promised timeframe
• Meet targets for handle time, quality score and customer satisfaction
• Answer inbound calls, live chats and emails from a queue
• Escalate complaints that need a supervisor or another department
• Document every interaction in Zendesk or Salesforce Service Cloud
• Notice repeat problems and report them to your team lead

What you'll need

• 5+ years of customer service, retail, hospitality or call centre experience
• High school diploma or GED
• Clear speaking voice and good listening skills
• Reliable attendance. Schedule adherence is tracked
• Comfortable using multiple screens and systems at the same time
• Typing speed of at least 35 WPM

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Compensation and benefits

Compensation: PKR 38,000 - PKR 51,000 a month

• Medical insurance
• Provident fund
• Paid leave
• Two bonuses a year

About the company

Our branches sell fasteners, tools and safety supplies to manufacturers and construction companies. Founded in 2014, we now have 60 employees.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sutlej Sales.