Senior Customer Service Advisor

Company overview

Since 2012, the network has grown through acquisitions of smaller telephone and cable companies. Construction crews, contractors and engineers are building fiber to hundreds of thousands of new locations. Safety meetings are every Monday at 7 a.m., before trucks roll.

Struma Telephone Cooperative is hiring a Senior Customer Service Advisor for our Sofia location. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote, with occasional travel to Sofia (a few times a year).

Main duties

Call customers back on open issues within the promised timeframe. Follow scripts and required disclosures on recorded lines. Meet targets for handle time, quality score and customer satisfaction. Look up orders, accounts and shipping status in the CRM and order system. Update customer records accurately.

About you

For remote roles: quiet workspace and wired internet at 25 Mbps or faster. Comfortable using multiple screens and systems at the same time. High school diploma or GED. Must pass a background check. Clear speaking voice and good listening skills. Able to sit at a workstation and wear a headset for a full shift.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Perks and benefits

Private medical care. Extra annual leave days. Life insurance. Overtime paid. Multisport card. Remote work allowance. Cafeteria benefit system.

We may close the role early, so do not wait too long to apply.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Struma Telephone Cooperative EOOD.