Senior Customer Service Advisor

Our managed service programs handle contingent labour for large employers across multiple sites. Regional vice presidents oversee clusters of branches in New York and neighboring markets. Bullpen seating, plenty of noise, and a whiteboard of open orders.

Overview

Our team is growing and we are hiring a Senior Customer Service Advisor. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This is a long-term contractor role, paid monthly in USD. Core hours are 9:00 AM to 1:00 PM US Eastern.

Main duties

• Update customer records accurately
• Notice repeat problems and report them to your team lead
• Document every interaction in Zendesk or Salesforce Service Cloud
• Process returns, exchanges, refunds and address changes
• Explain bills and payment options and take payments over the phone
• Look up orders, accounts and shipping status in the CRM and order system
• Follow scripts and required disclosures on recorded lines

What you need

• 5+ years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Reliable attendance. Schedule adherence is tracked
• Able to sit at a workstation and wear a headset for a full shift
• Basic computer skills (Windows, Outlook, web browsers)

Preferred qualifications

• Experience handling escalations
• Knowledge of e-commerce order systems such as Shopify

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What we offer

• Paid in USD
• Paid time off
• Long-term engagement

We may close the role early, so do not wait too long to apply.

We review applications as they come in.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Stone Creek Search Group.