Senior Customer Service Advisor

Our managed service programs handle contingent labour for large employers across multiple sites. Regional vice presidents oversee clusters of branches in New York and neighboring markets. Bullpen seating, plenty of noise, and a whiteboard of open orders.

About the role:

Stone Creek Search Group is hiring for its Returns team in Gazipur. Full-time and part-time shifts available. We hire in Bangladesh through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. You will need at least 4 hours of overlap with US Eastern time. A quiet workspace and good internet are required.

Essential duties and responsibilities:

• Look up orders, accounts and shipping status in the CRM and order system.
• Complete required training and quality coaching sessions.
• Follow scripts and required disclosures on recorded lines.
• Process returns, exchanges, refunds and address changes.
• Notice repeat problems and report them to your team lead.

Minimum qualifications:

• 5+ years of customer service, retail, hospitality or call centre experience.
• Comfortable using multiple screens and systems at the same time.
• Must pass a background check.
• Reliable attendance. Schedule adherence is tracked.

Schedule: Four 10-hour shifts, rotating weekend day

Salary: BDT 48,000 - BDT 64,000 a month

Pay and benefits:

• Annual learning budget.
• Company laptop.
• Co-working space stipend.
• 24 days paid time off.
• Flexible hours.
• Monthly internet allowance.

We review applications as they come in.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Stone Creek Search Group.