Senior Customer Service Advisor

Our construction crews build projects in remote areas, often hours from the nearest city. Founded in 1959, we now have 780 employees.

The position

Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Shah Solar Solutions is hiring for its Member Services team in New Delhi. Full-time and part-time shifts available. Remote, open to candidates across India. Strong written English is important, since much of our work is async.

Essential duties and responsibilities

• Explain bills and payment options and take payments over the phone
• Update customer records accurately
• Document every interaction in Zendesk or Salesforce Service Cloud
• Process returns, exchanges, refunds and address changes
• Notice repeat problems and report them to your team lead
• Answer inbound calls, live chats and emails from a queue

What you'll need

• 5+ years of customer service, retail, hospitality or call centre experience
• High school diploma or GED
• Reliable attendance. Schedule adherence is tracked
• Must pass a background check
• Able to sit at a workstation and wear a headset for a full shift
• Clear speaking voice and good listening skills

What we offer

Pay: ₹5-6.5 LPA

• Health insurance for you and your family
• Provident fund
• Paid leave
• Internet reimbursement
• Overtime pay

Let us know your current notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Shah Solar Solutions Pvt Ltd.