Senior Customer Service Advisor

Our construction crews build projects in remote areas, often hours from the nearest city. Founded in 1959, we now have 780 employees.

About the role

Our team is growing and we are hiring a Senior Customer Service Advisor. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote, open to candidates across India.

Main duties

• Transfer calls to the right department with a warm handoff
• Follow scripts and required disclosures on recorded lines
• Escalate complaints that need a supervisor or another department
• Meet targets for handle time, quality score and customer satisfaction
• Process returns, exchanges, refunds and address changes
• Notice repeat problems and report them to your team lead

Required qualifications

• 6+ years of customer service, retail, hospitality or call centre experience
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Able to sit at a workstation and wear a headset for a full shift
• Reliable attendance. Schedule adherence is tracked
• Typing speed of at least 35 WPM
• Basic computer skills (Windows, Outlook, web browsers)

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Salary range: ₹5,50,000 - ₹6,50,000 per annum

Benefits

• Health insurance for you and your family
• Provident fund
• Paid leave
• Accommodation provided

Please submit your CV in English.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Shah Solar Solutions Pvt Ltd.