Senior Customer Service Advisor

Our construction crews build projects in remote areas, often hours from the nearest city. Founded in 1959, we now have 780 employees.

Role overview:

Shah Solar Solutions is hiring a Senior Customer Service Advisor to work remotely from India. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Fully remote. You can work from anywhere in India. Please make sure you have dependable internet and backup power.

Day to day:

Complete required training and quality coaching sessions. Transfer calls to the right department with a warm handoff. Call customers back on open issues within the promised timeframe. Notice repeat problems and report them to your team lead. Process returns, exchanges, refunds and address changes. Escalate complaints that need a supervisor or another department. Look up orders, accounts and shipping status in the CRM and order system.

Minimum qualifications:

5+ years of customer service, retail, hospitality or call centre experience. Typing speed of at least 35 WPM. Must pass a background check. For remote roles: quiet workspace and wired internet at 25 Mbps or faster. Reliable attendance. Schedule adherence is tracked. Able to sit at a workstation and wear a headset for a full shift.

Nice to have:

Zendesk, Five9 or Genesys experience. Experience handling escalations. Knowledge of e-commerce order systems such as Shopify. Prior billing or insurance call centre work.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Benefits:

Overtime pay.

Candidates must be eligible to work in India.

Duration: 6 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Shah Solar Solutions Pvt Ltd.