Senior Customer Service Advisor

Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. The Senior Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. Our team is spread across 14 countries. Headquarters is in San Diego. This is a full-time remote role. We use an employer of record in Sri Lanka, so you get a proper employment contract, not a freelance agreement. You will need at least 3 hours of overlap with US Pacific time. We ship you a laptop and accessories before your first day.

Day to day

• Update customer records accurately.
• Meet targets for handle time, quality score and customer satisfaction.
• Escalate complaints that need a supervisor or another department.
• Complete required training and quality coaching sessions.
• Follow scripts and required disclosures on recorded lines.

What you'll need

• 5+ years of customer service, retail, hospitality or call centre experience.
• High school diploma or GED.
• Typing speed of at least 35 WPM.
• Clear speaking voice and good listening skills.
• Comfortable using multiple screens and systems at the same time.

Schedule: Four 10-hour shifts, rotating weekend day

Benefits

Salary range: LKR 180,000 - LKR 245,000 per month

• Annual learning budget.
• Paid parental leave.
• Wellness allowance.
• Public holidays observed per your country.
• Flexible hours.
• Annual team retreat.
• Health insurance through our employer-of-record partner.

The company

Our facilities run lean manufacturing, with daily tier meetings and visual boards. Selwyn Manufacturing is an industrial manufacturer with 8,600 employees and plants in eight countries.

Please submit your CV in English.

Tell us your notice period and what salary you are looking for.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Selwyn Manufacturing.