Senior Customer Service Advisor

The role:

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. The Senior Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. You will be employed through our employer-of-record partner in Pakistan, with a local contract and salary paid in Pakistani rupees. Our standups are at 9:00 AM Pacific.

Day to day:

• Follow scripts and required disclosures on recorded lines
• Document every interaction in Zendesk or Salesforce Service Cloud
• Answer inbound calls, live chats and emails from a queue
• Escalate complaints that need a supervisor or another department
• Notice repeat problems and report them to your team lead

You'll need:

• 7+ years of customer service, retail, hospitality or call centre experience
• Basic computer skills (Windows, Outlook, web browsers)
• Clear speaking voice and good listening skills
• Comfortable using multiple screens and systems at the same time
• High school diploma or GED

Schedule: Four 10-hour shifts, rotating weekend day

Compensation and benefits:

Compensation: PKR 190,000 to PKR 225,000 per month

• Annual learning budget
• Monthly internet allowance
• Home office setup budget
• Two weeks of paid leave at year end

About us:

Our facilities run lean manufacturing, with daily tier meetings and visual boards. Selwyn Manufacturing is an industrial manufacturer with 8,600 employees and plants in eight countries.

The posting will close once we have a strong shortlist.

Tell us your notice period and what salary you are looking for.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Selwyn Manufacturing.