Senior Customer Service Advisor

The company:

Our practices cover strategy, operations, technology implementation, risk and human capital. We started in 1973 and have grown to about 430 people.

RW Strategies is hiring a Senior Customer Service Advisor to work remotely from Sri Lanka. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Fully remote. You can work from anywhere in Sri Lanka.

What you'll do:

• Explain bills and payment options and take payments over the phone
• Follow scripts and required disclosures on recorded lines
• Document every interaction in Zendesk or Salesforce Service Cloud
• Transfer calls to the right department with a warm handoff
• Look up orders, accounts and shipping status in the CRM and order system
• Complete required training and quality coaching sessions
• Answer inbound calls, live chats and emails from a queue

Required qualifications:

• 6+ years of customer service, retail, hospitality or call centre experience
• Able to sit at a workstation and wear a headset for a full shift
• Reliable attendance. Schedule adherence is tracked

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Benefits:

Rate: LKR 91,000 - LKR 115,000 per month

• Medical insurance for you and your family
• Company laptop
• Internet allowance
• Life insurance

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at RW Strategies (Pvt) Ltd.