Senior Customer Service Advisor (Remote)

Our estate planning practice drafts wills, trusts and powers of attorney, and handles probate. This is a new position created as the team has grown over the last year. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. The Senior Customer Service Advisor (Remote) answers customer calls, chats and emails about orders, billing and account changes.

• Process returns, exchanges, refunds and address changes.
• Meet targets for handle time, quality score and customer satisfaction.
• Look up orders, accounts and shipping status in the CRM and order system.
• Complete required training and quality coaching sessions.

Required qualifications:

• 5+ years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.
• High school diploma or GED.
• Basic computer skills (Windows, Outlook, web browsers)

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM.

Rate: TRY 84,000 - TRY 100,000 per month

We offer annual salary review, performance bonus, 20 days paid time off, health insurance through our employer-of-record partner and monthly internet allowance.

Candidates must be eligible to work in Türkiye.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Swissa Law Offices.