Senior Customer Service Advisor - Remote

Our construction crews build projects in remote areas, often hours from the nearest city. Founded in 1959, we now have 780 employees.

Shah Solar Solutions is hiring for its Member Services team in Bengaluru. Full-time and part-time shifts available. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote, open to candidates across India.

Main duties

• Update customer records accurately
• Follow scripts and required disclosures on recorded lines
• Call customers back on open issues within the promised timeframe
• Look up orders, accounts and shipping status in the CRM and order system
• Escalate complaints that need a supervisor or another department
• Complete required training and quality coaching sessions

What you'll need

• 5+ years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• Typing speed of at least 35 WPM
• Reliable attendance. Schedule adherence is tracked
• Basic computer skills (Windows, Outlook, web browsers)

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Perks and benefits

• Health insurance for you and your family
• Provident fund
• Paid leave
• Gratuity

Please submit your CV in English.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Shah Solar Solutions Pvt Ltd.