Senior Customer Service Advisor - Remote

About the job

Most orders deliver next day from the nearest branch. This is a newly created position. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. We are headquartered in Bossier City and have been hiring remotely since 2020. Employment is through our payroll partner in India. Salary is paid monthly in Indian rupees. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT.

The job includes: complete required training and quality coaching sessions; look up orders, accounts and shipping status in the CRM and order system; process returns, exchanges, refunds and address changes; explain bills and payment options and take payments over the phone; notice repeat problems and report them to your team lead.

ABOUT YOU:

5-7 years of customer service, retail, hospitality or call centre experience.
High school diploma or GED.
For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM.

Salary range: ₹11.5-15 LPA

We offer paid sick days, performance bonus, 24 days paid time off, monthly internet allowance, home office setup budget, flexible hours and company laptop.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Nowak & Sons Supply, LLC.