Senior Customer Service Advisor - Remote

Employee benefits clients use us for group health, dental, vision and life plans. Our claims team handles property and auto claims from first notice of loss through settlement. We started in 1990 and have grown to about 80 people.

Lindenrow Insurance Group is looking for a Senior Customer Service Advisor - Remote to join a small, steady team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote, open to candidates across Pakistan.

Job duties

• Answer inbound calls, live chats and emails from a queue.
• Complete required training and quality coaching sessions.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Meet targets for handle time, quality score and customer satisfaction.

About you

• Typing speed of at least 35 WPM.
• Clear speaking voice and good listening skills.
• Comfortable using multiple screens and systems at the same time.
• Must pass a background check.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Benefits

• Medical insurance.
• Provident fund.
• Paid leave.
• Overtime pay.
• Two bonuses a year.

We review applications as they come in.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lindenrow Insurance Group.