Senior Customer Service Advisor (Remote)

Role overview:

This role opened up after a team member moved internally. Lindenrow Insurance Group is hiring for its Member Services team in Karachi. Full-time and part-time shifts available. Remote within Pakistan. The team meets in Lahore once a quarter, travel covered.

In this role you will:

• Escalate complaints that need a supervisor or another department.
• Explain bills and payment options and take payments over the phone.
• Meet targets for handle time, quality score and customer satisfaction.
• Answer inbound calls, live chats and emails from a queue.
• Look up orders, accounts and shipping status in the CRM and order system.

About you:

• 5+ years of customer service, retail, hospitality or call centre experience.
• High school diploma or GED.
• Comfortable using multiple screens and systems at the same time.
• Must pass a background check.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Basic computer skills (Windows, Outlook, web browsers)

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Why work with us:

Salary range: PKR 73,000 - PKR 85,000 pcm

• Medical insurance.
• Provident fund.
• Paid leave.

The company:

Employee benefits clients use us for group health, dental, vision and life plans. Our claims team handles property and auto claims from first notice of loss through settlement. We started in 1990 and have grown to about 80 people.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lindenrow Insurance Group.