Senior Customer Service Advisor, Remote

Our team is growing and we are hiring a Senior Customer Service Advisor, Remote. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. You can work from home anywhere in Nigeria. We have no office requirement. Clear written English is a must, as the team works across time zones.

In this role you will

• Complete required training and quality coaching sessions
• Follow scripts and required disclosures on recorded lines
• Transfer calls to the right department with a warm handoff
• Answer inbound calls, live chats and emails from a queue
• Notice repeat problems and report them to your team lead
• Call customers back on open issues within the promised timeframe
• Process returns, exchanges, refunds and address changes
• Document every interaction in Zendesk or Salesforce Service Cloud

Required qualifications

• 5+ years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• High school diploma or GED
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Able to sit at a workstation and wear a headset for a full shift
• Basic computer skills (Windows, Outlook, web browsers)

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Why work with us

Rate: ₦190,000-₦230,000 a month

• Medical cover
• Pension contribution
• Annual leave
• Life cover
• 13th month salary

Who we are

Regulators examine us regularly, and risk, audit and compliance make up a large part of the staff. Lagos National Bank is a regional bank with over 200 branches and 210 employees across Lagos State. Banking holidays are paid days off.

Candidates must be eligible to work in Nigeria.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lagos National Bank.