Senior Customer Service Advisor (Remote)

About us:

Our main product is a payroll and timekeeping app for hourly workforces, sold by subscription and supported from Dublin. Clients range from single-location retailers to franchise groups with hundreds of stores, all running our point-of-sale and loyalty software.

The role:

We're looking for a Senior Customer Service Advisor (Remote) to join our team. This is a remote role. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This is a long-term contractor role, paid monthly in USD. Core hours are 10:00 AM to 4:00 PM UK time.

Day to day:

• Answer inbound calls, live chats and emails from a queue
• Document every interaction in Zendesk or Salesforce Service Cloud
• Escalate complaints that need a supervisor or another department
• Update customer records accurately
• Notice repeat problems and report them to your team lead
• Process returns, exchanges, refunds and address changes
• Complete required training and quality coaching sessions

What you bring:

• 7+ years of customer service, retail, hospitality or call centre experience
• Able to sit at a workstation and wear a headset for a full shift
• Comfortable using multiple screens and systems at the same time

What we offer:

Pay: $6.50 - $7.50/hr

• Annual rate review
• Flexible hours

Duration: 12 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Buckeyeway Labs.