Senior Customer Service Advisor

Most orders deliver next day from the nearest branch. The industrial division stocks bearings, belts and power transmission parts. Most branch managers started on the counter or in the warehouse.

Job summary:

The Senior Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. This is a full-time remote role. We use an employer of record in India, so you get a proper employment contract, not a freelance agreement. You will need at least 4 hours of overlap with US Central time. Please make sure you have dependable internet and backup power.

Main duties:

• Update customer records accurately.
• Follow scripts and required disclosures on recorded lines.
• Notice repeat problems and report them to your team lead.
• Process returns, exchanges, refunds and address changes.

What you'll need:

• Reliable attendance. Schedule adherence is tracked.
• Typing speed of at least 35 WPM.
• Comfortable using multiple screens and systems at the same time.
• High school diploma or GED.
• Must pass a background check.
• Clear speaking voice and good listening skills.

Preferred:

• Zendesk, Five9 or Genesys experience.
• Knowledge of e-commerce order systems such as Shopify.
• Experience handling escalations.

Why work with us:

• Wellness allowance.
• Monthly internet allowance.
• 24 days paid time off.
• Co-working space stipend.
• Annual salary review.

Shortlisted candidates will hear from us within two weeks.

This posting may close early if we receive enough applications.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Nowak & Sons Supply, LLC.