Senior Customer Service Advisor

The role

Our team is growing and we are hiring a Senior Customer Service Advisor. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Employment is through our payroll partner in Bangladesh. Salary is paid monthly in taka. Working hours overlap with Central European Time. Reliable internet and a power backup are a must.

Job duties

• Notice repeat problems and report them to your team lead
• Process returns, exchanges, refunds and address changes
• Call customers back on open issues within the promised timeframe
• Escalate complaints that need a supervisor or another department
• Follow scripts and required disclosures on recorded lines
• Answer inbound calls, live chats and emails from a queue
• Complete required training and quality coaching sessions

You'll need

• Comfortable using multiple screens and systems at the same time
• Must pass a background check
• Clear speaking voice and good listening skills

Benefits

• Public holidays observed per your country
• Performance bonus
• Company laptop
• 20 days paid time off

Company overview

Public sector agencies, utilities and large health systems licence our asset management platform under multi-year contracts. On-call rotates weekly and pays a flat stipend whether or not the pager goes off.

We may close the role early, so do not wait too long to apply.

Applications are reviewed weekly.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Northmoor.