Senior Customer Service Advisor

The company

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Founded in 1972, we now have 6,600 employees.

Role overview

Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Merrick Assurance is hiring for its Billing team in Prague. Full-time and part-time shifts available. On site, Prague.

In this role you will

• Document every interaction in Zendesk or Salesforce Service Cloud
• Look up orders, accounts and shipping status in the CRM and order system
• Update customer records accurately
• Transfer calls to the right department with a warm handoff
• Process returns, exchanges, refunds and address changes

Who you are

• 5-7 years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• Comfortable using multiple screens and systems at the same time
• Must pass a background check
• Basic computer skills (Windows, Outlook, web browsers)
• Able to sit at a workstation and wear a headset for a full shift

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Why work with us

Pay: CZK 49,000 - CZK 64,000 per month

• Overtime paid

We may close the role early, so do not wait too long to apply.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Merrick Assurance Corp..