Senior Customer Service Advisor

About the job

The company underwrites workers' compensation for small and mid-sized employers. We're looking for a Senior Customer Service Advisor to join our team. This is a remote role. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote, open to candidates across India. You get a company laptop and a headset before you start.

Process returns, exchanges, refunds and address changes
Transfer calls to the right department with a warm handoff
Answer inbound calls, live chats and emails from a queue
Explain bills and payment options and take payments over the phone

Required qualifications:

7+ years of customer service, retail, hospitality or call centre experience
High school diploma or GED
Basic computer skills (Windows, Outlook, web browsers)
Reliable attendance. Schedule adherence is tracked

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM.

We offer health insurance for you and your family, provident fund, paid leave, internet reimbursement and gratuity.

The posting will close once we have a strong shortlist.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Malabar Insurance Group.