Senior Customer Service Advisor

Second-generation ownership: the founder's daughter runs the agency now. Personal lines make up about 70 percent of premium.

ROLE OVERVIEW

Lone Star Risk Advisors is looking for a Senior Customer Service Advisor to join a small, steady team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This is a long-term contractor role, paid monthly in USD. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. A stable internet connection and a backup power option are required.

YOUR RESPONSIBILITIES

• Answer inbound calls, live chats and emails from a queue.
• Follow scripts and required disclosures on recorded lines.
• Look up orders, accounts and shipping status in the CRM and order system.
• Explain bills and payment options and take payments over the phone.
• Complete required training and quality coaching sessions.
• Process returns, exchanges, refunds and address changes.

YOU'LL NEED

• 5+ years of customer service, retail, hospitality or call centre experience.
• Must pass a background check.
• Reliable attendance. Schedule adherence is tracked.

BONUS POINTS

• Experience handling escalations.
• Bilingual English and Spanish (pay differential)
• Knowledge of e-commerce order systems such as Shopify.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

WHAT YOU GET

Rate: BDT 49,000 - BDT 59,000 per month

• Monthly payments via wire transfer or Wise.
• Long-term engagement.

Duration: 12 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lone Star Risk Advisors LLC.