Senior Customer Service Advisor

Technology teams build the TMS, WMS and customer portals in-house. Large retailers and manufacturers outsource their entire supply chain to us.

The position:

This is a new position created as the team has grown over the last year. Logistiek Flandria is hiring for its operations team in Charleroi. Full-time and part-time shifts available. This role is fully remote within Belgium.

Duties:

• Look up orders, accounts and shipping status in the CRM and order system
• Document every interaction in Zendesk or Salesforce Service Cloud
• Process returns, exchanges, refunds and address changes
• Notice repeat problems and report them to your team lead
• Update customer records accurately
• Meet targets for handle time, quality score and customer satisfaction
• Explain bills and payment options and take payments over the phone

Qualifications:

• 5+ years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Able to sit at a workstation and wear a headset for a full shift
• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check
• Comfortable using multiple screens and systems at the same time

Preferred qualifications:

• Chat support experience
• Zendesk, Five9 or Genesys experience
• Prior billing or insurance call centre work
• Experience handling escalations

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Salary: €1,800-€2,450 monthly

What you get:

• Pension scheme
• 25 annual leave days
• Travel allowance
• Home office allowance
• 30% ruling for eligible candidates
• 13th month salary

We review applications as they come in.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Logistiek Flandria.