Senior Customer Service Advisor

Employee benefits clients use us for group health, dental, vision and life plans. Our claims team handles property and auto claims from first notice of loss through settlement. We started in 1990 and have grown to about 80 people.

Our team is growing and we are hiring a Senior Customer Service Advisor. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. You can work from home anywhere in Pakistan. We have no office requirement.

Job duties:

• Notice repeat problems and report them to your team lead
• Escalate complaints that need a supervisor or another department
• Explain bills and payment options and take payments over the phone
• Transfer calls to the right department with a warm handoff
• Follow scripts and required disclosures on recorded lines
• Document every interaction in Zendesk or Salesforce Service Cloud
• Process returns, exchanges, refunds and address changes
• Call customers back on open issues within the promised timeframe

About you:

• Comfortable using multiple screens and systems at the same time
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Basic computer skills (Windows, Outlook, web browsers)
• Reliable attendance. Schedule adherence is tracked

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Compensation and benefits:

PKR 54,000-PKR 64,000 a month

• Medical insurance
• Provident fund
• Paid leave
• Two bonuses a year
• Overtime pay

Due to the number of applications, only shortlisted candidates will be contacted.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lindenrow Insurance Group.