Senior Customer Service Advisor

Who we are

We started in 1990 with two clinicians and one shared waiting room. We started in 1990 and have grown to about 21 people. Staff get a mental health day each quarter, separate from PTO.

The Senior Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. Remote position. Most of the team is in Colombo, but nobody is required to come in.

Essential duties and responsibilities

• Complete required training and quality coaching sessions
• Update customer records accurately
• Process returns, exchanges, refunds and address changes
• Look up orders, accounts and shipping status in the CRM and order system
• Escalate complaints that need a supervisor or another department
• Transfer calls to the right department with a warm handoff
• Notice repeat problems and report them to your team lead

What we're looking for

• 5+ years of customer service, retail, hospitality or call centre experience
• Comfortable using multiple screens and systems at the same time
• Basic computer skills (Windows, Outlook, web browsers)
• Reliable attendance. Schedule adherence is tracked

What we offer

• Medical insurance for you and your family
• Company laptop
• EPF and ETF contributions

Please submit your CV in English.

This posting may close early if we receive enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lanka Behavioral Health.