Senior Customer Service Advisor

Regulators examine us regularly, and risk, audit and compliance make up a large part of the staff. Lagos National Bank is a regional bank with over 200 branches and 210 employees across Lagos State. Banking holidays are paid days off.

The position:

Lagos National Bank is hiring a Senior Customer Service Advisor to work remotely from Nigeria. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. You can work from home anywhere in Nigeria. We have no office requirement. Clear written English is a must, as the team works across time zones.

In this role you will:

• Explain bills and payment options and take payments over the phone.
• Follow scripts and required disclosures on recorded lines.
• Notice repeat problems and report them to your team lead.
• Answer inbound calls, live chats and emails from a queue.
• Update customer records accurately.
• Look up orders, accounts and shipping status in the CRM and order system.
• Process returns, exchanges, refunds and address changes.
• Complete required training and quality coaching sessions.

What you need:

• 5+ years of customer service, retail, hospitality or call centre experience.
• Able to sit at a workstation and wear a headset for a full shift.
• Reliable attendance. Schedule adherence is tracked.
• Must pass a background check.

Compensation and benefits:

• Medical cover.
• Pension contribution.
• Annual leave.

Please submit your CV in English.

The posting will close once we have a strong shortlist.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lagos National Bank.