Senior Customer Service Advisor

Corporate functions, including digital product and ad operations, are based in Helsinki. Founded in 1991, we now have 7,900 employees. Breaking news means staying late, and comp time makes up for it.

The Senior Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. You will be employed through our employer-of-record partner in India, with a local contract and salary paid in Indian rupees. Core hours are 10:00 to 15:00 CET. Please make sure you have dependable internet and backup power.

Your responsibilities:

• Answer inbound calls, live chats and emails from a queue
• Document every interaction in Zendesk or Salesforce Service Cloud
• Update customer records accurately
• Meet targets for handle time, quality score and customer satisfaction

Qualifications:

• 7+ years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• High school diploma or GED
• Comfortable using multiple screens and systems at the same time

Desirable:

• Bilingual English and Spanish (pay differential)
• Knowledge of e-commerce order systems such as Shopify

Pay and benefits:

Pay: ₹14,00,000 - ₹18,50,000 per annum

• Annual salary review
• Wellness allowance
• Flexible hours
• Health insurance through our employer-of-record partner
• Company laptop

Include your expected salary and earliest start date with your application.

We may close the role early, so do not wait too long to apply.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Länsi Press Oyj.