Senior Customer Service Advisor

About Konsaltynh Volyn

Founded as a farmers' mutual in 1916, the company is now one of the larger mutual insurers in Ukraine. Still family owned, 110 years on.

Konsaltynh Volyn has an opening for a Senior Customer Service Advisor. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. You can work from home anywhere in Ukraine. We have no office requirement. You will write a lot of updates, so clear written English is important.

Your responsibilities

• Answer inbound calls, live chats and emails from a queue
• Meet targets for handle time, quality score and customer satisfaction
• Call customers back on open issues within the promised timeframe
• Document every interaction in Zendesk or Salesforce Service Cloud
• Look up orders, accounts and shipping status in the CRM and order system
• Explain bills and payment options and take payments over the phone
• Transfer calls to the right department with a warm handoff

About you

• 5-7 years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time
• Typing speed of at least 35 WPM

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Compensation and benefits

Pay: UAH 44,000-UAH 52,000 per month

• Private medical care
• Extra annual leave days
• Cafeteria benefit system
• Annual bonus
• Life insurance

Only shortlisted candidates will be contacted.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Konsaltynh Volyn FOP.