Senior Customer Service Advisor

Our lending business funds equipment, vehicles and working capital for small and mid-sized companies across the US.

About the role

Our team is growing and we are hiring a Senior Customer Service Advisor. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Our headquarters is in Dallas, and about a third of the team works remotely from other countries. This is a long-term contractor role, paid monthly in USD. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT.

Duties

• Update customer records accurately.
• Look up orders, accounts and shipping status in the CRM and order system.
• Escalate complaints that need a supervisor or another department.
• Complete required training and quality coaching sessions.
• Process returns, exchanges, refunds and address changes.
• Explain bills and payment options and take payments over the phone.

What you need

• 7+ years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.
• Must pass a background check.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Basic computer skills (Windows, Outlook, web browsers)

Preferred qualifications

• Experience handling escalations.
• Bilingual English and Spanish (pay differential)
• Prior billing or insurance call centre work.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

What you get

• Company laptop.
• Monthly payments via wire transfer or Wise.

Applications are reviewed on a rolling basis.

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at KA Wealth Management.