Senior Customer Service Advisor

About the job

Job Title: Senior Customer Service Advisor

Location: Remote (UK)

Salary: £22,000 to £28,000 pa

Hours: Four 10-hour shifts, rotating weekend day

Contract: Permanent

Clients see licensed counselors, social workers and psychologists, in person or by video.

Position summary

Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Fully remote. You can work from anywhere in the UK.

Essential duties and responsibilities

Escalate complaints that need a supervisor or another department. Call customers back on open issues within the promised timeframe. Look up orders, accounts and shipping status in the CRM and order system. Follow scripts and required disclosures on recorded lines. Process returns, exchanges, refunds and address changes. Answer inbound calls, live chats and emails from a queue.

What you'll need

5+ years of customer service, retail, hospitality or call centre experience. Able to sit at a workstation and wear a headset for a full shift. High school diploma or GED.

Compensation and benefits

Company pension. 33 days holiday including bank holidays. Mileage paid for travel between visits. Home working allowance. Overtime at time and a half. Paid training.

Successful applicants will be contacted within a week of the closing date.

Unfortunately we cannot offer visa sponsorship for this role.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at HSK Therapy.