Senior Customer Service Advisor

Who we are:

Our bench is in the back of a strip-mall storefront, where we image laptops and swap failed drives.

What this job is:

Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. The Senior Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. Fully remote. You can work from anywhere in Pakistan.

Day to day:

• Follow scripts and required disclosures on recorded lines
• Look up orders, accounts and shipping status in the CRM and order system
• Complete required training and quality coaching sessions
• Call customers back on open issues within the promised timeframe
• Answer inbound calls, live chats and emails from a queue

What we're looking for:

• 7+ years of customer service, retail, hospitality or call centre experience
• Basic computer skills (Windows, Outlook, web browsers)
• Reliable attendance. Schedule adherence is tracked
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Typing speed of at least 35 WPM
• Able to sit at a workstation and wear a headset for a full shift

Desirable:

• Prior billing or insurance call centre work
• Bilingual English and Spanish (pay differential)
• Experience handling escalations

Why work with us:

PKR 71,000 - PKR 81,000 a month

• Paid leave
• Provident fund
• Overtime pay
• Two bonuses a year
• Medical insurance

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hilal Networks.