Senior Customer Service Advisor

Since 1952, the bank has grown through more than a dozen acquisitions. Founded in 1952, we now have 1,600 employees.

OVERVIEW

This role opened up after a team member moved internally. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. The company is based in Los Angeles, the US. The team is spread across multiple countries. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. Our standups are at 9:00 AM Pacific. You will need a stable internet connection and a backup power source (UPS or inverter).

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Look up orders, accounts and shipping status in the CRM and order system.
• Follow scripts and required disclosures on recorded lines.
• Answer inbound calls, live chats and emails from a queue.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Complete required training and quality coaching sessions.
• Process returns, exchanges, refunds and address changes.
• Update customer records accurately.
• Transfer calls to the right department with a warm handoff.

MINIMUM QUALIFICATIONS

• 7+ years of customer service, retail, hospitality or call centre experience.
• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check.
• High school diploma or GED.
• Typing speed of at least 35 WPM.
• Reliable attendance. Schedule adherence is tracked.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

PREFERRED QUALIFICATIONS

• Knowledge of e-commerce order systems such as Shopify.
• Bilingual English and Spanish (pay differential)
• Chat support experience.

Salary: $510 - $690 per month

WHAT YOU GET

• Paid in USD.
• Monthly internet allowance.
• Flexible hours.
• Company laptop.

Applications are reviewed on a rolling basis.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Harlan Financial.