Senior Customer Service Advisor

About us:

Since 1952, the bank has grown through more than a dozen acquisitions. Founded in 1952, we now have 1,600 employees.

Looking for a Senior Customer Service Advisor who wants to stay somewhere for a while. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Contract role, full-time hours, paid in USD at the end of each month. Our standups are at 9:00 AM Pacific. We ship you a laptop and accessories before your first day.

Your responsibilities:

• Answer inbound calls, live chats and emails from a queue
• Notice repeat problems and report them to your team lead
• Process returns, exchanges, refunds and address changes
• Update customer records accurately
• Look up orders, accounts and shipping status in the CRM and order system
• Complete required training and quality coaching sessions
• Call customers back on open issues within the promised timeframe

You'll need:

• 5+ years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• Typing speed of at least 35 WPM
• Basic computer skills (Windows, Outlook, web browsers)

Preferred:

• Experience handling escalations
• Bilingual English and Spanish (pay differential)
• Knowledge of e-commerce order systems such as Shopify

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Compensation and benefits:

• Company laptop
• Annual rate review
• Flexible hours

Let us know your current notice period and salary expectations.

If you are shortlisted, we will reach out to set up a first call.

Duration: 3 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Harlan Financial.