Senior Customer Service Advisor

About the role:

The Senior Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. Employment is through our payroll partner in India. Salary is paid monthly in Indian rupees. You will need at least 3 hours of overlap with US Pacific time. You will need a stable internet connection and a backup power source (UPS or inverter).

Essential duties and responsibilities:

• Update customer records accurately
• Look up orders, accounts and shipping status in the CRM and order system
• Document every interaction in Zendesk or Salesforce Service Cloud
• Notice repeat problems and report them to your team lead
• Answer inbound calls, live chats and emails from a queue

Minimum qualifications:

• High school diploma or GED
• Clear speaking voice and good listening skills
• Must pass a background check
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Comfortable using multiple screens and systems at the same time
• Reliable attendance. Schedule adherence is tracked

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What we offer:

• Two weeks of paid leave at year end
• Wellness allowance
• Flexible hours
• Annual salary review
• Annual team retreat
• Public holidays observed per your country

Company overview:

Since 1952, the bank has grown through more than a dozen acquisitions. Founded in 1952, we now have 1,600 employees.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Harlan Financial.