Senior Customer Service Advisor

The company

Institutional clients include pension funds, endowments and insurance companies. FA Payments manages assets for more than 200,000 clients through 120 offices.

FA Payments has an opening for a Senior Customer Service Advisor. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. This role is fully remote within India. We send you a laptop and the accessories you need on day one.

Essential duties and responsibilities

• Transfer calls to the right department with a warm handoff.
• Follow scripts and required disclosures on recorded lines.
• Look up orders, accounts and shipping status in the CRM and order system.
• Complete required training and quality coaching sessions.
• Answer inbound calls, live chats and emails from a queue.
• Call customers back on open issues within the promised timeframe.

Skills and experience

• 5+ years of customer service, retail, hospitality or call centre experience.
• High school diploma or GED.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Preferred

• Bilingual English and Spanish (pay differential)
• Prior billing or insurance call centre work.

Compensation and benefits

• Health insurance for you and your family.
• Provident fund.
• Paid leave.

This posting may close early if we receive enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at FA Payments.