Senior Customer Service Advisor

About the job

Everything runs on a single Rails app and one Postgres database, deployed on Heroku. Looking for a Senior Customer Service Advisor who wants to stay somewhere for a while. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Fully remote. You can work from anywhere in Ireland.

The job includes: follow scripts and required disclosures on recorded lines; answer inbound calls, live chats and emails from a queue; meet targets for handle time, quality score and customer satisfaction; escalate complaints that need a supervisor or another department; look up orders, accounts and shipping status in the CRM and order system.

What you'll need

5-7 years of customer service, retail, hospitality or call centre experience.
For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Schedule: Part-time, 20 to 25 hours per week including Saturdays.

Salary range: €15.50 to €18.50 per hour

We offer pension contribution, 23 days annual leave plus bank holidays and overtime available.

No agencies please.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Dublin Systems.