Senior Customer Service Advisor

About the job

Most of our freight is flatbed and dry van. Dublin Freight Solutions is looking for a Senior Customer Service Advisor to join a small, steady team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This is an in-person role at our Dublin location.

The job includes: document every interaction in Zendesk or Salesforce Service Cloud; update customer records accurately; explain bills and payment options and take payments over the phone; answer inbound calls, live chats and emails from a queue; notice repeat problems and report them to your team lead.

Skills and experience

5+ years of customer service, retail, hospitality or call centre experience.
Clear speaking voice and good listening skills.
Able to sit at a workstation and wear a headset for a full shift.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM.

Pay: €19.00 - €23.00 p/h

We offer company pension scheme, 23 days annual leave plus bank holidays and bike to work scheme.

We may close the vacancy early if we receive a high number of applications.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Dublin Freight Solutions Ltd.