Senior Customer Service Advisor

About the company

Since 2003, the firm has grown through acquisitions of independent advisory practices. Regulatory oversight is constant, and the compliance department is one of the largest in the company. Founded in 2003, we now have 1,600 employees. Quarter-end is busy, and everyone helps with client review prep.

Clarke Wealth Partners is hiring for its Orders team in Chennai. Full-time and part-time shifts available. Our team is spread across 6 countries. Headquarters is in Montreal. This is a long-term contractor role, paid monthly in USD. You will need at least 4 hours of overlap with US Eastern time.

Day to day

• Update customer records accurately
• Process returns, exchanges, refunds and address changes
• Document every interaction in Zendesk or Salesforce Service Cloud
• Follow scripts and required disclosures on recorded lines

What we're looking for

• 5-7 years of customer service, retail, hospitality or call centre experience
• Reliable attendance. Schedule adherence is tracked
• Clear speaking voice and good listening skills
• Basic computer skills (Windows, Outlook, web browsers)
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• High school diploma or GED

Preferred qualifications

• Prior billing or insurance call centre work

Schedule: Part-time, 20 to 25 hours per week including Saturdays

Compensation and benefits

• Monthly internet allowance
• Paid time off

Please mention your notice period and expected salary.

Duration: 9 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Clarke Wealth Partners.