Senior Customer Service Advisor

Since 2003, the firm has grown through acquisitions of independent advisory practices. Regulatory oversight is constant, and the compliance department is one of the largest in the company. Founded in 2003, we now have 1,600 employees. Quarter-end is busy, and everyone helps with client review prep.

The role:

We are backfilling a position after an internal move. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Our team is spread across 17 countries. Headquarters is in Montreal. We hire in India through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Core hours are 9:00 AM to 1:00 PM US Eastern. A stable internet connection and a backup power option are required.

Duties:

• Complete required training and quality coaching sessions.
• Update customer records accurately.
• Answer inbound calls, live chats and emails from a queue.
• Notice repeat problems and report them to your team lead.
• Follow scripts and required disclosures on recorded lines.

Qualifications:

• 5+ years of customer service, retail, hospitality or call centre experience.
• Basic computer skills (Windows, Outlook, web browsers)
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Reliable attendance. Schedule adherence is tracked.
• Typing speed of at least 35 WPM.
• Must pass a background check.
• Comfortable using multiple screens and systems at the same time.

Preferred qualifications:

• Knowledge of e-commerce order systems such as Shopify.
• Chat support experience.
• Experience handling escalations.
• Bilingual English and Spanish (pay differential)

Rate: ₹6,00,000 to ₹8,00,000 per year

What you get:

• Monthly internet allowance.
• Company laptop.
• Paid parental leave.
• Annual team retreat.
• Co-working space stipend.
• Public holidays observed per your country.

Shortlisted candidates will hear from us within two weeks.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Clarke Wealth Partners.