Senior Customer Service Advisor

Who we are:

Enterprise, wholesale and government customers buy Ethernet, wavelength and dark fiber services. We run a fiber backbone of over 20,000 route miles, plus data centres and network operations centres. Our longest-tenured lineman has been here 31 years.

Overview:

Caskway Communications has an opening for a Senior Customer Service Advisor. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote within Uganda. We meet in person once or twice a year.

Your responsibilities:

• Look up orders, accounts and shipping status in the CRM and order system
• Answer inbound calls, live chats and emails from a queue
• Complete required training and quality coaching sessions
• Escalate complaints that need a supervisor or another department

About you:

• 5+ years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED
• Comfortable using multiple screens and systems at the same time

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

What we offer:

Rate: UGX 570,000 to UGX 750,000 pcm

• Medical cover
• Pension contribution
• Annual leave

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Caskway Communications Ltd.