Senior Customer Service Advisor

About Brisbane Recruiting

Our recruiters interview every candidate in person before placing them. Commission is paid monthly on gross margin.

Job summary

We are adding a Senior Customer Service Advisor to our operations team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. The company is based in Brisbane, Australia. We are a distributed team spread across a few time zones. Contract role, full-time hours, paid in USD at the end of each month. You will need some overlap with Australian Eastern time in the mornings. We talk mostly in Slack and hop on quick calls when something needs discussing.

Duties

• Document every interaction in Zendesk or Salesforce Service Cloud
• Transfer calls to the right department with a warm handoff
• Call customers back on open issues within the promised timeframe
• Update customer records accurately
• Meet targets for handle time, quality score and customer satisfaction
• Explain bills and payment options and take payments over the phone

Who you are

• 7+ years of customer service, retail, hospitality or call centre experience
• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check
• Reliable attendance. Schedule adherence is tracked
• High school diploma or GED
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Compensation and benefits

Salary range: R$8,600 to R$9,600/month

• Annual rate review
• Monthly internet allowance

We will only contact shortlisted applicants.

We may close this posting early once we have enough applications.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Brisbane Recruiting Pty Ltd.